Delivery & Returns

Delivery

Please note shipping is to the United Kingdom only. Delivery is £3.95, or £1.95 for gift vouchers if ordered alone and will take 2-3 working days. Your items will be dispatched the next working day after the order has been completed, provided that was before 5pm.

We use Royal Mail 2nd class Signed For. We will email you once your parcel has been posted to let you know it has been dispatched.

Returns

We really hope you love your items. However, if something doesn’t fit or isn’t quite how you thought it would look you can arrange to return it to us by contacting hello@inka-shop.co.uk. Someone will be in touch within 24 hours to complete the return. Please note you have 14 days to return items from the date of delivery. We will not accept returns outside of the above time frame other than for faulty goods and will not accept returns for items that are not in their original condition.

Qualifying for free shipping.

You can qualify for free shipping if you spend £60 or more in store.

Refunds

If you return goods to us the refund will include the full value of the items returned but excludes postage. We recommend using a delivery service that insures the value of the goods and that you retain proof of postage. Please note that for hygiene reasons we are unable to refund pierced goods, hoisery or cosmetics, this does not affect your statutory rights.

Our Packaging

We are trying to be as sustainable as possible with our new business and we think that should reflect in the packaging. Your package will be kept safe with packing peanuts made from GM free starch, they dissolve completely in water. The cardboard boxes we use can be recycled but please remove the adhesive strip before putting in the recycling bin! We only use tape for our larger parcels, the tape is made from paper and can be recycled.

We may from time to time email you to ask if you mind us reusing old cardboard boxes, packing peanuts and tissue paper to package your goods in order to reduce waste. If you would prefer us not to that is absolutely fine.